Delivery Information

General delivery information

All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. All orders received and accepted will, subject to availability, be despatched within the following 5 working days unless you are otherwise notified.

Delivery is charged as priced on each order. Once you have placed an order it will be dispatched within 5 working days depending on the time the order was placed. If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection cost.

If you are unavailable when our delivery partner tries to deliver your order, they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.

Payment and taxes

We accept online payment in a secure environment by credit card or with Runaway Coast Ltd Gift Vouchers. We currently accept Visa, MasterCard, Delta, Switch. All transactions are shown in pounds sterling (£). All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT at the current rate. The current rate of VAT is 20%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

UK delivery

Stock permitting, all items in stock are usually despatched within 48 hours of being accepted, to arrive with UK customers within five working days. Items available to order only, you will be notified no later than 48 hours of your delivery date. We thank you for your patience whilst your goods are produced in our workrooms or mills within the U.K. In the event that an item is temporarily out of stock, we will notify you as soon as it arrives and your order can then be placed once you are completely happy.

Standard delivery

Cost £4.95 per delivery address in the UK. Monday to Friday only. Please allow 5 working days for your delivery (longer for bespoke orders). We currently use Parcelforce UK as our carrier within the United Kingdom, and Fedex on all overseas shipments. However, we are constantly keeping abreast of the best possible prices and these are subject to change.

Overseas, BFPO & non-mainland UK

Postage is charged at cost according to the postal address. Please note BFPO and Ireland are included within the rates specified for Europe. We currently use Fedex for our International posting service.